Privacy Policy

1. Introduction & Scope

At RehmaTours, we respect the privacy and security of our guests, customers, corporate clients, and pilgrims. This Privacy Policy explains how RehmaTours collects, uses, stores, discloses, and protects personal data in connection with our private ground transportation, chauffeur, airport transfer, flight-tracking, and meet-and-assist services between Jeddah, Makkah, Madinah, and other locations within the Kingdom of Saudi Arabia.

This Policy is intended to provide clear information about our personal-data practices and should be read before submitting personal information through our website, WhatsApp, phone, email, or other communication channels.

2. Personal Data We Collect

Depending on the service requested, we may collect only the information reasonably necessary to arrange and provide the requested transportation service, including:

Personal and Contact Information

• Full guest name
• Primary phone number
• WhatsApp contact details
• Email address, where provided

Flight and Pickup Information

• Airline name
• Flight number
• Arrival or departure date and time
• Arrival or departure terminal
• Pickup location
• Drop-off location

Journey Information

• Destination hotel or landmark
• Number of passengers
• Number of luggage items
• Other transportation details necessary to fulfil the booking

We aim to collect only personal data that is relevant and necessary for the purpose for which it is collected.

3. How We Collect Personal Data

Personal data may be collected directly from you through:

• RehmaTours website forms
• Booking or transportation requests
• WhatsApp
• Telephone calls
• Email
• Other direct communications with RehmaTours

Where applicable, technical information may also be collected automatically when you use our website, such as information necessary for website operation, security, and performance.

4. Purpose of Processing

We use personal data only for legitimate and relevant purposes connected with our services, including:

• Processing and managing transportation bookings
• Contacting guests regarding their journey
• Coordinating pickup and drop-off arrangements
• Monitoring flight information where required for the requested service
• Coordinating chauffeurs and dispatch operations
• Providing airport meet-and-assist and luggage-related services
• Responding to customer enquiries
• Managing customer-service communications
• Maintaining records necessary for business, legal, security, and operational purposes

We do not use personal data for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

5. Legal Basis for Processing

We process personal data only where there is a lawful basis under applicable Saudi data-protection requirements.

Depending on the circumstances, processing may be necessary to provide a requested service or perform an agreement with the customer, to comply with a legal obligation, based on consent where required, or on another lawful basis recognised under applicable Saudi law.

6. Chauffeur Coordination & Disclosure

Where necessary to provide the requested transportation service, relevant travel and contact information may be shared with the assigned chauffeur, dispatch coordinator, or other personnel directly involved in fulfilling the booking.

Such information is limited to what is reasonably necessary for the relevant service, such as pickup coordination, flight tracking, guest communication, and terminal assistance.

We do not sell, rent, or trade customer personal data for third-party marketing purposes.

Where third-party service providers are used to operate our website, communications, hosting, technology, or other business functions, personal data may be processed by those providers only as necessary for their relevant services and subject to applicable legal requirements.

7. Payments

RehmaTours does not intentionally store customers' full credit-card numbers through its ordinary booking communications.

Where applicable, payment may be handled through the payment method communicated to the customer, such as Cash on Arrival or direct corporate bank transfer.

Customers should not send full payment-card details through WhatsApp, email, or ordinary website contact forms.

8. Data Security

We take reasonable organisational and technical measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Access to customer information is limited to persons who reasonably need the information to provide the requested services or perform legitimate business, legal, or security functions.

9. Data Retention and Destruction

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When personal data is no longer necessary and there is no legal or legitimate reason to retain it, we will take appropriate steps to delete, destroy, or anonymise it in accordance with applicable requirements.

10. Data Subject Rights

Subject to applicable Saudi law and its implementing regulations, individuals may have rights concerning their personal data, including the right to:

• Be informed about the legal basis and purpose of collection
• Request access to their personal data
• Request their personal data in a clear and readable format
• Request correction, completion, or updating of inaccurate or incomplete personal data
• Request destruction of personal data where applicable and where it is no longer needed

Requests concerning personal data may be submitted using the contact details provided below.

11. Data Transfers and Disclosure

Where personal data needs to be disclosed to a third party or processed outside the Kingdom of Saudi Arabia, RehmaTours will handle such disclosure or transfer in accordance with applicable Saudi data-protection requirements.

We will not disclose personal data except where there is an appropriate lawful basis or where disclosure is otherwise permitted or required by applicable law.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, performance, analytics, or other legitimate purposes.

Where applicable, information about such technologies and available choices will be provided through the website.

13. Children's Data

Our services are primarily intended for adults and persons arranging transportation services.

We do not knowingly collect children's personal data for purposes unrelated to providing the requested transportation service. Where information about a child is necessary to arrange transportation, it should be provided by a parent, guardian, or other person legally authorised to provide it.

14. Changes to This Privacy Policy

We may periodically review and update this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable legal requirements.

The effective date shown at the beginning of this Policy indicates when the current version became effective.

15. Contact Us

For privacy questions, personal-data requests, or concerns regarding the processing of your personal data, please contact RehmaTours:

Email: rehmatour@gmail.com

We will review and respond to privacy-related requests in accordance with applicable Saudi data-protection requirements.